Return & Refund Policy
We want to make sure that you are completely satisfied with your purchases. If, for any reason, you are not satisfied with your order, you may return any unused products within twenty (20) days of the date of delivery.
- must be unused, unworn, unwashed and in the same condition in which it was received by you.
- must be returned complete with all of its parts and accessories;
- must be sent in its original packaging.
- must be shipped back to our fulfillment house within twenty (20) days of the date of delivery.
- must be sent in one single shipment; products that belong to the same order must be returned to us at the same time; and
- must be shipped from the United States
If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax included, less any original shipping costs. We will not issue any refunds for returns that do not satisfy all of the conditions indicated above; provided, however, that you will have the option to request within thirty (30) days of being notified that you are not entitled to a refund that your merchandise be shipped back to you, at your own cost, in the condition in which it was received.
If you do not request the return of your merchandise within said thirty-day period, you authorize us the provider, to dispose of such merchandise as we see fit.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear, or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
Shipping return address: Marty Moto 276 5th Avenue Suit #704 New York, New York 10001
You will be refunded for your returned purchase. Provided the approval of the compliance check refunds are processed within approximately three (3) business days of our receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on the US Site. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will coincide with the date of the original payment, therefore you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.
All shipping charges incurred by purchasing an item online are non-refundable.
Thank you for choosing Marty Moto as your trusted style advocate!